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Frequently Asked Questions

For Plant Pathogen Detection services and Phenotype Selection Support services: 24-38 hours from the arrival of samples to the lab. For DNA Fingerprinting services: less than 24 samples take 1-4 weeks, and 24 samples or more take 5-15 days.
You will receive your results through our client portal, MyFloraCLOUD.
You can submit a cannabis sample order through our website by following the instructions in the collection kit that we provide. The kit includes everything you need to collect samples, as well as an instructional guide and a QR code leading to our online collection guide.
You can pay using your account balance, debit card, or credit card. We process payments using Quickbooks Payments and Authorize.
Customers may cancel orders and request refunds prior to the shipment of materials from the Company. Refunds are unavailable once materials have been shipped. To request a refund, clients must provide a receipt or proof of purchase. Refunds will be processed to the original form of payment within 10 days of approval. For any further inquiries, please contact hello@myfloradna.com.